Refund Policy

This Refund Policy outlines the terms and conditions for refunds for educational resources, digital content, and services purchased from Edge Vault Network ("we," "our," or "us") through our website at edgevaultnetwork.com (the "Website").

By purchasing any educational resources or services from Edge Vault Network, you agree to be bound by this Refund Policy. Please read it carefully before making a purchase.

1. Digital Educational Content

1.1. Eligibility for Refunds

Given the digital nature of our educational content on distributed digital structures, data verification systems, and decentralized network analytics, we have the following refund policy:

• For digital courses, e-books, and downloadable resources: Refunds are available within 14 days of purchase if you have not downloaded or accessed more than 25% of the content.
• For subscription-based services: Pro-rated refunds are available for the unused portion of your current billing period if you cancel within 7 days of your initial purchase or renewal.
• For webinars and virtual events: Refunds are available up to 48 hours before the scheduled event. After this time, no refunds will be issued, but you may transfer your registration to another person.

1.2. Non-Refundable Items

The following purchases are non-refundable:

• Individual articles or blog content that has been accessed or downloaded
• Digital content marked as "non-refundable" at the time of purchase
• Custom or personalized educational materials created specifically for you
• Any digital content where you have accessed more than 25% of the materials
• Virtual events or webinars after they have taken place

2. Membership and Subscription Services

2.1. Membership Cancellation

If you subscribe to our premium membership services:

• Monthly subscriptions: You may cancel at any time. The cancellation will take effect at the end of your current billing period.
• Annual subscriptions: You may cancel at any time. If you cancel within 14 days of initial purchase, you are eligible for a full refund. After 14 days, you may receive a pro-rated refund for the unused portion, less a 15% administrative fee.
• Upon cancellation, you will retain access to the subscription benefits until the end of your current paid period.

2.2. Automatic Renewals

Our subscription services automatically renew until you cancel. By purchasing a subscription, you authorize us to charge your payment method for the subscription fee at the then-current rate plus any applicable taxes at the beginning of each renewal period.

You can cancel the automatic renewal at any time through your account settings on the Website or by contacting our customer support team.

3. Consulting Services

3.1. Cancellation Policy

For consulting services related to distributed digital structures, data verification systems, or decentralized network analytics:

• Cancellations more than 7 days before the scheduled service: Full refund
• Cancellations 3-7 days before the scheduled service: 50% refund
• Cancellations less than 3 days before the scheduled service: No refund

3.2. Rescheduling

You may reschedule a consulting service at least 48 hours in advance without penalty, subject to availability. Rescheduling requests made less than 48 hours before the scheduled service may be subject to a rescheduling fee of 25% of the service cost.

4. Refund Process and Timeframe

4.1. How to Request a Refund

To request a refund, please:

1. Send an email to support@edgevaultnetwork.com with the subject line "Refund Request"
2. Include your order number, the date of purchase, and the reason for your refund request
3. Specify the product or service for which you're requesting a refund

4.2. Processing Time

We will process eligible refund requests within 5-7 business days of receiving all necessary information. The time it takes for the refund to appear in your account depends on your payment method:

5. Exceptions and Special Circumstances

5.1. Technical Issues

If you experience technical issues that significantly impair your ability to access or use our educational content or services, and our support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of the standard refund timeframes outlined above.

5.2. Course or Content Quality

If you believe that a course or educational resource significantly fails to meet the described content or quality standards, please contact our customer support team with detailed information about your concerns. We will review such cases individually and may offer a full or partial refund at our discretion.

5.3. Promotional or Discounted Purchases

Items purchased with a promotional discount of more than 50% off the regular price may be subject to special refund restrictions, which will be clearly communicated at the time of purchase.

6. Refund Method

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to determine an alternative refund method.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website or services following any changes to the Refund Policy constitutes your acceptance of those changes.